General Summary:
A customer support position providing technical support for tier 2 calls, voice, broadband services associated with work orders and service orders. Dispatch and schedule locates and orders for technicians. Promote internal products and services to fit customer needs.

Essential Job Functions:
Using exceptional customer service skills, works with customers to diagnose and troubleshoot hardware, software or service-related problems in a timely manner, and escalates as necessary to appropriate technical staff.
Monitors and dispatches trouble tickets and service orders to meet current quality standards.
Verifies and dispatches trouble tickets and service orders to meet current quality standards.