General Summary:
Perform skilled technical duties relating to the turn up, testing, maintenance and provisioning of MSP supported equipment and services. Responsible for ensuring that Enterprise and VIP customers receive exceptional customer service related to higher tier troubleshooting. Dispatch and schedule trouble ticket for technicians. Promote internal products and services to fit customer needs. Facilitate all other backend support for MSP.

Essential Job Functions:
Using exceptional customer service skills, works with customers to diagnose and troubleshoot all hardware and software supported by the MSP in a timely manner.
Monitors and dispatches trouble tickets and service orders to meet Silver Star standards.
On-Call Rotation,